Effective Date: January 1, 2026
AXL Travel SAS takes the privacy of its clients seriously. This document explains how we handle your personal information when you explore our services, make a booking, or simply get in touch with us. We operate under Colombian Personal Data Protection Law 1581 of 2012 and Decree 1377 of 2013.
1. About Us
We are AXL Travel SAS, a boutique luxury travel operator based in Bogotá, Colombia. We design private, high-end experiences across Colombia for international and domestic travelers.
Legal name: AXL Travel SAS · NIT: 900591400 · RNT: 252979 · Address: Calle 115 9B 16, Bogotá · Email:contact@axltravel.com
2. Information We Collect
Depending on how you interact with us, we may collect your name, contact details, travel preferences, identification documents required for bookings, payment and billing information, and general website usage data such as IP address and device type.
3. How We Use It
We use your information exclusively to deliver and improve our services — confirming bookings, coordinating your experience, communicating important updates, and meeting our legal and tax obligations. We will only send you marketing content if you have explicitly agreed to receive it.
4. Who We Share It With
To deliver your experience, we work with trusted partners including local operators, accommodation providers, and payment processors. We share only what is strictly necessary and never sell your data to third parties.
5. Payments
All transactions are processed through secure, third-party payment systems. We do not store card numbers or sensitive financial credentials on our servers.
6. How Long We Keep Your Data
We hold your information for as long as needed to fulfill your booking, meet our legal obligations, and resolve any potential disputes — nothing more.
7. Your Rights
You have the right to access, correct, or request deletion of your personal data at any time. You may also withdraw any consent previously given or file a complaint with Colombia's Superintendence of Industry and Commerce (SIC). Just reach out to us at contact@axltravel.com and we'll respond promptly.
8. Updates
We may revise this policy from time to time. The current version will always be available on our website with its effective date clearly stated.